Refund Policy

We value our customers and want to ensure your satisfaction with our services. Please review our refund policy carefully for membership payments processed through Razorpay.

Eligibility for Refunds

• Refunds are available only for payments made within 30 days from the date of purchase.
• The membership must not have been utilized beyond a certain threshold (e.g., 20% of the services).
• Refund requests must be accompanied by a valid reason for the cancellation.

How to Request a Refund

To request a refund, please follow these steps:

• Email us at mail.malabarnhs@gmail.com with your payment receipt and reason for the refund.
• Provide your membership details, including your user ID and the date of purchase.
• Our support team will review your request and respond within 7-10 business days.

Refund Process

If your refund request is approved, the amount will be credited back to your original payment method within 14 business days.

Non-Refundable Situations

• Refunds are not available for partial months of membership services.
• Refunds are not applicable if the membership was purchased during a promotional period with a discount.

Contact Us

If you have any questions about our refund policy, please contact us at mail.malabarnhs@gmail.com.